Internships at SDI ( service desk institute)

SDI is the driving force for the ITSM and service desk industry whose vision is to be recognised globally as the professional body that drives exceptional IT service and support. As the leading authority on Service Desk and IT support related issues, SDI enables organisations to enhance the value of business and IT integration through exceptional IT service and support. SDI is responsible for setting global industry standards, delivering thought-leadership and knowledge, and influencing service improvement for individuals and organisations. The globally recognised SDI Service Desk Certification standard is the only best practice standard that provides a clear and measurable set of standards for a Service Desk operation. Acting as an independent advisor, SDI captures and disseminates creative and innovative ideas for tomorrow's service desk and support operation. SDI sets the standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community. It also offers the opportunity for international recognition of the support centre operation through a site certification audit programme. It members span numerous industries and include, AOL (UK), Barclays Bank, Computer Associates, ITV, O2, T K Maxx, United Biscuits and E.On. Further information about the SDI can be found at www.sdi-europe.com